Website here in refers to Augrav.com, which is registered as Krizda India Private Limited.
You are not allowed to use this website unless you accept the terms and conditions mentioned here in. These terms and conditions applies to not only the people who are browsing through the products but also the to the people who are registering and transacting business on this Website. The photos, names, logos used in this website are registered and unregistered trademarks of the website owner, Nothing in this should be construed to confer any rights to third party beneficiaries.
The website owner doesn’t make any warranties, representations, statements or guarantees in regardance with the website. The pricing mechanism is calculated by the price of current precious metal and gemstone price. This prices do fluctuate without notice. You will be charged the price as it was on the day of purchase.
We do not own any of the products which are listed on this website. We have partnered with third party traders and only after the confirmation of the order by the member we place this order and get it delivered to the member. Hence there may be a case where the product may not be available at that point of time. In the event the jewel is not available and cannot be obtained in any means, we will call the member and suggest an alternate jewel. If the Member needs a refund and doesn’t want to choose an alternate, we will refund the whole amount.
Since the precious metals prices vary, the prices indicated on the website are tentative for all of our products. For Gold and Platinum products, Customers are requested to text or call us to confirm the price before placing the order. In case customer places the order without getting in touch with us, on the receipt of the order, we will call and inform customer about the updated pricing. If customer is not fine with the updated pricing, they can opt for a full refund of the same except the payment gateway charges. Refunds are usually processed in a weeks time.
In certain cases, customers might deposit partial payment and on finishing the final product, customer will be asked to make the complete payment to ship the product. A complete quotation will be shared before the start of making the initial payment.
Product might be designed and feedback will be gotten from the customer before going to production. Customers can give us inputs and design changes will be made appropriately, for a certain number of times. Usually we allow 2-3 iterations; however if customer is still not satisfied, the new updated design will be chargeable at Rs. 500/- per iteration, post the 3 iterations.
In case the customer is not happy with the design and decides to not go with the order, designing charges will be deducted before the money is refunded.
The final weight of customized products cannot be conveyed exactly at the time of order placement, so there may be a reasonable tolerance in the final weights, subject to the complexity of the design. However, you will be charged based on the final weights of the product.
Custom orders may take more time than necessary or that is mentioned on the product, as there are external dependencies like lab certificate, hallmark, shipping etc., We do not take responsibility for delays caused by external factors that are beyond the control of AuGrav.com.
On receipt of the product, in case customer is not happy with the product, customer is requested to get in touch with us within 3 days, and try to resolve the issue amicably. In case the product is returned, there will be no questions asked refund for the product except the designing charges. Designing charges are basically non-refundable.
These Terms and Conditions and member’s use of this site will be governed by and construed in accordance with the laws of the State of Tamil Nadu, India. applicable to agreements made and to be entirely performed within the State of Tamil Nadu , without resort to its conflict of law provisions. The member shall agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and Central courts located in the County, Tamil Nadu and the member hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of the members use of this site, any purchase from this site, or these Terms and Conditions.
In case a custom order is being placed, kindly make sure to go through this link to understand complete terms and conditions.
The website owner as well as directors of AuGrav shall not be responsible for and disclaims all liability for any loss, damage. Price of products listed at www.augrav.com may vary based on current day’s gold price. However, once an order is placed, the price variation will not affect the order.
